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Babyshop MY
Tracking and Delivery
8
When will a customer receive their order?
Can a customer change the delivery address after placing an order?
Does Babyshop deliver to multiple addresses per order?
Does Babyshop deliver outside Malaysia?
Do I need to show my ID when my order arrives?
View all 8
Returns Process
12
What is your policy on returns?
If I return a product to store, can I receive my refund partly in cash, and the remaining as a Voucher?
If I decide I don't want my order when it's being delivered, can I return it directly to your delivery partner?
Are there products I cannot return by raising an online return request?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
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My Account
7
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 7
Orders
7
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large item?
Will I be charged for delivery?
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Payments
4
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Is my payment information secure?
Do I have to pay VAT or any other tax on my order?
Other Information
6
Who is responsible for the warranty of the products purchased through your website/mobile app including partner sourced products?
What are security tags and why do I have to remove them?
Are the prices on your website different from the prices in-store?
Where can I get information about the Landmark Group?
How do I locate the store nearest to me?
View all 6
Most popular questions
When will a customer receive their order?
If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?
I paid for an order using a Discount Voucher, and then cancelled the order. Can I use the Discount Voucher again?
How do I cancel my order?
How can I pay for my order?