Tracking and Delivery
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When will a customer receive their order?
If the order is placed before 12:00 PM on a business day, it will be delivered the next business day. Orders placed after the cut-off (or on a non-business day) will be delivered within 2–4 business days.
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Can a customer change the delivery address after placing an order?
Address changes cannot be made online after an order is placed. The customer may request a change when the delivery partner calls ahead of delivery — note that this may delay the delivery, and the change of address is not guaranteed.
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Does Babyshop deliver to multiple addresses per order?
No. Each order is delivered to a single address. If the customer needs items sent to different addresses, advise them to place separate orders. Multiple addresses can be saved under My Account for convenience.
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Does Babyshop deliver outside Malaysia?
At present, Babyshop Malaysia delivers only within Malaysia.
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Do I need to show my ID when my order arrives?
Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID.
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Can someone else receive the order on my behalf?
Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Emirates ID).
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Who can I reach out to if I have any questions in tracing the shipment?
We are happy to help, please get in touch with us via the Contact Us page.
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Follow-up if the customer missed the delivery partner’s calls
Advise the customer to contact Babyshop Malaysia Customer Care at +60 12-581 9766 or customercare@babyshop.my and the team will try to arrange a redelivery attempt.
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