Orders
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Can I place an order over the phone?
At the moment, we only accept orders placed through the Babyshop Malaysia website or app.
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Can I place an order without opening an online account?
Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.
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Can I place an order for a product that's out of stock?
At the moment, we only accept orders for in-stock products.
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What factors should I consider before placing an order for a large item?
Before ordering any large item, please check the dimensions of the lift, main door and other entry points in your premises.
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Will I be charged for delivery?
Delivery is free on orders for now.
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How do I cancel my order?
If you're signed in: go to Purchases in My Account, select the order and the items you want to cancel, then click ‘Cancel selected items’.
If you need help, contact Babyshop Malaysia Customer Care at +60 12-581 9766 or customercare@babyshop.my. if you checked out as a guest, and our team will help cancel your order.
You can only cancel orders that are still in the Processing stage. If your order has already been dispatched, please wait for it to arrive and refuse the delivery instead.
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I was disconnected from the internet while my order was being processed. How do I complete my order?
If you haven't seen a ‘Thank You’ confirmation screen, your order was not processed — simply restart and try again.
If you need help, contact Babyshop Malaysia Customer Care at +60 12-581 9766 or customercare@babyshop.my. if you need help.
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